Frequently asked questions

Questions we are frequently asked at MYND Psychological Consulting

What is a Psychologist?

A psychologist is a registered practitioner who has extensive university-level training in the assessment and treatment of psychological difficulties. Psychologists are trained to provide counselling and psychotherapy, which are effective methods of helping people better understand themselves, reduce their psychological pain, improve their relationships with others, become more productive in their lives, and increase their feelings of happiness and well-being. Psychologists are experts in psychological processes, and provide scientifically based therapeutic interventions in order to help people make positive changes in their lives.

What is the medicare rebate?

The Medicare rebate makes accessing psychology services more affordable by providing a significant rebate for 20 sessions per calendar year (January to December).  The amount you get back depends on both the type of psychologist you see, and how much you have spent in out-of-pocket Medicare expenses throughout the calendar year. Rebates increase further if you have reached the Medicare safety net threshold per calendar year. Please contact the clinic for further information.

Are there private health rebates?

Depending on your level of extras cover, you may be able to claim a rebate from your Private Health Care Provider. Rebates vary depending on your level of cover so please contact you provider for further details. 


How long do sessions go for?

Sessions last approximately 50 minutes, however allow for 60 minutes for booking appointments and any administrative requirements. 


What will happen in the therapy sessions?

Pre-therapy: Intake paperwork

To get a head start and save some time before the first session, we will send out an intake and consent form. During the first session, the psychologist will go over the intake form(s) with you to make sure that all the information has been properly understood. If you prefer not to fill in the paperwork beforehand, the clinician will assist you to complete the intake and consent form during the first appointment.


Phase 1: Assessment and Treatment Planning

During the first few sessions, the clinician will begin to get to know you, your child and family. Your reasons for seeking consultation and your expectations for therapy will be discussed. The clinician will provide you with emotional support, and will ask some questions in order to understand the difficulties you are concerned about. A treatment plan that fits with your family values and the context of your child’s life will be developed. This plan will be designed specifically for your child and will include your goals for therapy, and a list of strategies to help reach these goals.


Phase 2: Intervention

The clinician will work collaboratively with you, your child and/or family on the treatment plan developed during phase 1. This plan may be revised if needed as therapy progresses. The length of phase varies according to individual needs.


Phase 3: Termination and Relapse Prevention

During the final few sessions of therapy, progress in therapy will be reviewed, and a toolbox of strategies will be created to help your child/family maintain your treatment gains. The purpose of the toolbox is to remind you how you were able to cope effectively with difficulties during therapy, so that you can use these same tools again in the future to help prevent problems from returning, or to be more effective at coping with problems if they return.



Are the counselling sessions confidential?

Psychologists are required to document their services. Files may include items such as: personal information, progress notes, and evaluations. This material is kept strictly confidential, and will be shredded 7 years after your last session or until a child is 25 years of age.


Confidentiality is a key principal upon which the practice of psychotherapy is based. No information about you can be released to a third party without your prior written consent, or verbal consent in the case of an emergency. Exemptions to confidentiality, where disclosure is required, may include:

(1) you are under 14 years of age, and your parents/legal guardians want access to your file, (2) risk of imminent danger, such as suicide, death, risk of running away, or serious bodily harm to an identifiable person or group, (3) suspected or known abuse or neglect of a child or older adult, (4) unsafe operation of a motor vehicle, (5) requests ordered by a court of law or (6) access is required by other personnel (e.g., administrative staff) to carry out their professional duties. Therapists must, as soon as the interest of their client so requires, receive supervision, consult another therapist, a member of another professional order, or another competent person. Disclosure of identifying information will be minimized, and your name will not be released without your consent.

What about payments?

Payment is due at each session by cash, debit, or credit card. We allocate 10 minutes


Kindly provide us with 24 business hours notice if you need to cancel or reschedule your appointment to avoid being charged for the missed session. When you schedule a session, time has been set aside especially for you. If you need to cancel, please let us know at least 24 business hours in advance so that the spot can be made available to others who may be waiting for an appointment. Failure to give a minimum of 24 business hours notice of a cancellation, or non attendance of an appointment will incur a Cancellation Fee.


How many sessions will I need?

Because the therapeutic process is different for every individual, the number of sessions you need will depend upon your own unique circumstances. Some people see changes in a small number of sessions, while others may take longer. The length of individual therapy depends on your needs, resources, motivation, and goals for therapy. Therapy can have ups and downs, and some sessions can feel more useful than others. The important thing is to feel like overall, you are moving in the right direction.

What is the cost for a psychology session?

Our fees differ slightly depending on the psychologist and the time of the appointment. Please contact reception on (03) 9810 3140 to find out more about our fees.